Portfolio CV

Harrison Cook

Software Engineer / Applied AI

I am an Applied AI Software Engineer, I am currently working on a production-grade AI travel concierge, combining conversational booking flows, customer support automation, and observability tooling for reliable real-world use through natural language.

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Experience

Working experience

A focused summary of my current apprenticeship and early digital product experience.

Oct 2025 - Present Virgin Atlantic · Apprenticeship

Apprentice Software Engineer

Crawley, England, United Kingdom · Hybrid

  • Worked on AI Concierge, a virtual assistant for customer support, general questions and trip planning
  • Working on various internal software projects, gaining hands-on experience in AI development.
  • Created internal tools to streamline workflow and improve team productivity.
  • Participated in code reviews and team meetings to enhance software quality and collaboration.
  • Developed skills in Python, AWS, and other relevant technologies.
  • Contributed to the development of AI solutions for customer support and operational efficiency.

    • Jun 2024 - Jul 2024 Eurostar

    Work Experience

    London, United Kingdom · Hybrid

    • Shadowed developers and Product Owners across web and mobile app teams.
    • Gained insight into sprint planning, QA testing, and user experience design.
    • Learned how Agile teams collaborate to deliver digital enhancements.
    • Developed an understanding of digital optimisation and customer journey mapping.
    • Built a foundation in Scrum, Agile methodology, Jira, and Confluence.

    Projects

    Personal projects

    Use these cards for projects that show initiative, technical depth, or practical problem solving.

    About

    Brief description

    I am a software engineer just starting my career, with a focus in Applied AI Solutions and building maintainable systems. I value readable code, reliable delivery, collaboration, automation where possible, and software that makes day-to-day work easier for the people using it.

    Python AWS Git QA Testing Observability PostgreSQL Scrum Kanban Agentic Skills MCP AI Workflows

    Contact

    Let us talk

    For opportunities, project conversations, or professional introductions, email me or connect through LinkedIn and GitHub.